Have a question?

Frequently Asked Questions

  • Our dinnerware is crafted from high-quality stoneware clay, fired at high temperatures and finished with a hand-applied reactive glaze. Every piece has its own subtle variations in tone and texture.
  • Yes. All our products are tested by independent labs and are completely lead-free, cadmium-free, non-toxic, and food-safe.
  • Stoneware is fired at higher temperatures, which makes it denser, stronger, and more resistant to chipping than everyday ceramic — while keeping a beautiful, natural look.
  • Yes. All pieces are dishwasher and microwave safe, and oven safe up to 450°F for keeping plates warm. They're also fridge and freezer safe — just avoid moving them directly from the freezer to a hot oven.
  • Yes. Our glaze is highly resistant to scratches from utensils and chips from normal handling. While no ceramic is unbreakable, our dinnerware is designed to stay beautiful with everyday use.
  • Yes. Every piece is covered by our lifetime chipping warranty. If a piece chips during normal use, we'll take care of it. See our Warranty page for details.
  • We don't offer samples, but you can try your dinnerware at home with our 30-day return window. If it's not the right fit, you can return it for an exchange, store credit, or a refund.
  • Yes! Shipping is free on orders of $150 or more. All 16-piece dinnerware sets ship free. Orders under $150 ship for a flat $9.99.
  • Orders placed by 2:00 p.m. EST (Monday–Friday) are processed the same day. All orders ship within 1 business day.
  • Delivery usually takes 1–6 business days within the contiguous United States. For orders to Hawaii, Alaska, or the U.S. Virgin Islands, please contact us before ordering for a shipping quote.
  • We ship from our warehouse in New Jersey.
  • As soon as your order ships, we'll email you a tracking number so you can follow your package all the way to your door.
  • You have 30 days from delivery to return your order for an exchange, store credit, or a refund. Items should be in good condition and in their original packaging. Exchanges and store credit include a free prepaid return label; for refunds to your original payment method, the return shipping cost is deducted from your refund. See our Refund Policy for full details.
  • Email us at care@decosignature.com with your order number and let us know if you'd like an exchange, store credit, or refund. We'll send you return instructions and a shipping label. Please don't send a return without contacting us first.
  • We're sorry — we'll make it right. Email us at care@decosignature.com within 48 hours of delivery with a photo of the item and packaging, and we'll send a replacement at no extra cost.

Still have a question?

Email: care@decosignature.com
Text us: +1 (866) 676-2562

Business Address:
701 Brickell Ave
Miami, FL 33131
United States